{"text_format":"1","workbook":"xlsx","n_sheets":17,"sheets":["WELCOME","QUICK START","MENU","TECH","DC","SK","PC","CS","CE","DA","INN","REPORT","CURRENT STATE","DESIRED STATE","GAP","RESULTS","RECOMENDATIONS"],"not_rendered":{"charts":1,"images":29,"macros":1,"external_links":0,"defined_names":2,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"WELCOME","index":0,"n_rows":20,"n_cols":6,"rows_kept":20,"cut":false,"hidden":false,"merged":[[19,0,29,12],[0,5,0,7]]}
[null,null,null,null,null,{"$error":"#VALUE!"}]
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["📄 Disclaimer for Gap Analysis Tool Usage\n\n\nBy using the Gap Analysis Tool, the user acknowledges and agrees that the responsibility for the accuracy, completeness, and validity of the information provided lies solely with the user and their institution. The tool serves as a framework to assess organizational performance across various dimensions, but the correctness of the data entered, as well as the interpretation of results, is the user’s full responsibility.\n\n\nFurthermore, by proceeding with the completion of all required fields and functionalities, the user affirms that the information submitted is transparent, validated, and reflective of the institution’s current status. The tool provider assumes no liability for any discrepancies, inaccuracies, or decisions made based on the data entered by the user.\n\n\n\n✅ Note: Any insights or recommendations generated by the tool are intended for guidance purposes only and should be independently reviewed and validated by the institution."]

{"sheet":"QUICK START","index":1,"n_rows":22,"n_cols":7,"rows_kept":22,"cut":false,"hidden":false,"merged":[[3,3,7,11],[9,3,13,11],[15,3,19,11],[21,3,25,11],[21,1,25,2]]}
[]
[null,null,null,null,null,null,{"$error":"#VALUE!"}]
[]
[null,null,null,"Assess Current Status\nSelect the current status of your organization for each dimension provided by the tool.\n\nEnsure that the selected status accurately reflects the organization’s current processes, technologies, and performance."]
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[null,null,null,"Define Desired Status\nIdentify and select the desired status for each dimension, based on the findings from the previous step.\n\nEnsure that the desired status reflects a more advanced or improved situation compared to the current status.\n\nTake into account realistic and achievable improvements aligned with the organization’s goals and capacity."]
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[null,null,null,"Analyze Results and Address Gaps\nReview the results generated by the tool and identify the gaps between the current and desired statuses.\n\nEvaluate the tool’s default recommendations and determine their applicability to your organization. If they are not applicable, develop your own customized actions.\n\nIf necessary, adjust the desired status to align with the organization’s strategic vision and operational capabilities.\n\nDevelop an action plan to address the identified gaps and integrate these actions into the organization’s Strategic Plan for the following year."]
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[null,"REPORT",null,"Finalize and Communicate the Plan\nAdd all relevant information and finalize the analysis.\n\nShare the findings and proposed action plan with the Board, IT department, staff, and members to ensure alignment and transparency.\n\nPrint and archive the finalized plan for future reference and continuous monitoring."]

{"sheet":"MENU","index":2,"n_rows":25,"n_cols":17,"rows_kept":25,"cut":false,"hidden":false,"merged":[[7,16,11,19],[5,4,5,6],[11,4,11,6],[17,4,17,6],[24,4,24,6],[24,12,24,14],[18,12,18,14],[11,12,11,14],[5,12,5,14]]}
[]
[]
[]
[]
[]
[null,null,null,null,"Technology",null,null,null,null,null,null,null,"Cyber Security"]
[]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,{"$error":"#VALUE!"}]
[]
[]
[]
[null,null,null,null,"Digital Culture",null,null,null,null,null,null,null,"Customer Experience"]
[]
[]
[]
[]
[]
[null,null,null,null,"Skill"]
[null,null,null,null,null,null,null,null,null,null,null,null,"Data and Analytics"]
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[]
[]
[]
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[null,null,null,null,"Processes",null,null,null,null,null,null,null,"Innovation"]

{"sheet":"TECH","index":3,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,12,2,13],[2,2,2,4],[2,0,2,1],[2,6,2,8]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Technology",10,"Legacy Systems",{"$f":"IF(C4='CURRENT STATE'!B2,'CURRENT STATE'!C2,IF(C4='CURRENT STATE'!B3,'CURRENT STATE'!C3,IF(C4='CURRENT STATE'!B4,'CURRENT STATE'!C4,IF(C4='CURRENT STATE'!B5,'CURRENT STATE'!C5,IF(C4='CURRENT STATE'!B6,'CURRENT STATE'!C6)))))","v":"The organization relies entirely on outdated, on-premise systems, with no cloud integration or modern tools. Manual workarounds are common, and performance is slow."},{"$f":"IF(C4='CURRENT STATE'!B2,'CURRENT STATE'!D2,IF(C4='CURRENT STATE'!B3,'CURRENT STATE'!D3,IF(C4='CURRENT STATE'!B4,'CURRENT STATE'!D4,IF(C4='CURRENT STATE'!B5,'CURRENT STATE'!D5,IF(C4='CURRENT STATE'!B6,'CURRENT STATE'!D6)))))","v":2},null,"Cutting-Edge Technology Adoption",{"$f":"+IF(G4='DESIRED STATE'!B2,'DESIRED STATE'!C2,IF(G4='DESIRED STATE'!B3,'DESIRED STATE'!C3,IF(G4='DESIRED STATE'!B4,'DESIRED STATE'!C4,IF(G4='DESIRED STATE'!B5,'DESIRED STATE'!C5))))","v":"The organization seeks to leverage the latest technologies (e.g., AI, machine learning, IoT) for real-time data processing, advanced automation, and enhanced decision-making capabilities"},{"$f":"IF(G4='DESIRED STATE'!B2,'DESIRED STATE'!D2,IF(G4='DESIRED STATE'!B3,'DESIRED STATE'!D3,IF(G4='DESIRED STATE'!B4,'DESIRED STATE'!D4,IF(G4='DESIRED STATE'!B5,'DESIRED STATE'!D5))))","v":10},null,null,{"$f":"+E4*I4","v":20},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C4,IF(M4=\"MEDIUM\",GAP!C3,IF(M4=\"HIGH\",GAP!C2)))","v":"The technology infrastructure is outdated, non-scalable, and not integrated (e.g., systems are slow, manual, and disconnected, making digital workflows inefficient)."},{"$f":"+IF(M4=RECOMENDATIONS!B2,RECOMENDATIONS!C2,IF(M4=RECOMENDATIONS!B3,RECOMENDATIONS!C3,IF(M4=RECOMENDATIONS!B4,RECOMENDATIONS!C4)))","v":"✅ 1. Migrate to Cloud Infrastructure: Move systems to a secure, scalable cloud platform to improve speed, reliability, and integration.\n✅ 2. Integrate Systems Using Middleware/ESB: Connect disconnected systems to enable seamless data flow and automate processes.\n✅ 3. Automate Manual Processes: Implement automation tools to reduce errors, enhance efficiency, and optimize workflows."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"},null,"Ready to continue!","FOLLOW UP"]

{"sheet":"DC","index":4,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Digital Culture",10,"Basic minimal Adoption",{"$f":"+IF(C4='CURRENT STATE'!B7,'CURRENT STATE'!C7,IF(C4='CURRENT STATE'!B8,'CURRENT STATE'!C8,IF(C4='CURRENT STATE'!B9,'CURRENT STATE'!C9,IF(C4='CURRENT STATE'!B10,'CURRENT STATE'!C10,IF(C4='CURRENT STATE'!B11,'CURRENT STATE'!C11)))))","v":"A small percentage of the workforce uses digital tools, often limited to specific departments or tasks. Digital transformation is not a priority."},{"$f":"IF(C4='CURRENT STATE'!B7,'CURRENT STATE'!D7,IF(C4='CURRENT STATE'!B8,'CURRENT STATE'!D8,IF(C4='CURRENT STATE'!B9,'CURRENT STATE'!D9,IF(C4='CURRENT STATE'!B10,'CURRENT STATE'!D10,IF(C4='CURRENT STATE'!B11,'CURRENT STATE'!D11)))))","v":4},null,"Encouraging Digital Adoption",{"$f":"+IF(G4='DESIRED STATE'!B6,'DESIRED STATE'!C6,IF(G4='DESIRED STATE'!B7,'DESIRED STATE'!C7,IF(G4='DESIRED STATE'!B8,'DESIRED STATE'!C8,IF(G4='DESIRED STATE'!B9,'DESIRED STATE'!C9))))","v":"The goal is to reduce resistance to digital transformation by incentivizing employees to use new tools and start shifting to digital workflows."},{"$f":"IF(G4='DESIRED STATE'!B6,'DESIRED STATE'!D6,IF(G4='DESIRED STATE'!B7,'DESIRED STATE'!D7,IF(G4='DESIRED STATE'!B8,'DESIRED STATE'!D8,IF(G4='DESIRED STATE'!B9,'DESIRED STATE'!D9))))","v":5},null,null,{"$f":"+E4*I4","v":20},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C7,IF(M4=\"MEDIUM\",GAP!C6,IF(M4=\"HIGH\",GAP!C5)))","v":"Widespread resistance to adopting digital tools and innovation; employees rely heavily on traditional methods (e.g., paper-based processes, distrust of new technologies)."},{"$f":"+IF(M4=RECOMENDATIONS!B5,RECOMENDATIONS!C5,IF(M4=RECOMENDATIONS!B6,RECOMENDATIONS!C6,IF(M4=RECOMENDATIONS!B7,RECOMENDATIONS!C7)))","v":"✅ 1. Implement Digital Literacy Training Programs: Educate employees on the benefits and usage of digital tools to build confidence and reduce resistance.\n✅ 2. Foster a Culture of Innovation: Encourage experimentation, reward digital adoption, and promote a mindset that embraces technological change.\n✅ 3. Introduce Change Management Strategies: Guide the organization through digital transformation with clear communication, leadership support, and gradual adoption."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"}]

{"sheet":"SK","index":5,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Skills",10,"Moderate Skills, Limited to Certain Areas",{"$f":"+IF(C4='CURRENT STATE'!B12,'CURRENT STATE'!C12,IF(C4='CURRENT STATE'!B13,'CURRENT STATE'!C13,IF(C4='CURRENT STATE'!B14,'CURRENT STATE'!C14,IF(C4='CURRENT STATE'!B15,'CURRENT STATE'!C15,IF(C4='CURRENT STATE'!B16,'CURRENT STATE'!C16)))))","v":"Some employees are proficient with specific digital tools (e.g., data analysis, CRM), but expertise is concentrated in a few departments. Training is ad-hoc."},{"$f":"IF(C4='CURRENT STATE'!B12,'CURRENT STATE'!D12,IF(C4='CURRENT STATE'!B13,'CURRENT STATE'!D13,IF(C4='CURRENT STATE'!B14,'CURRENT STATE'!D14,IF(C4='CURRENT STATE'!B15,'CURRENT STATE'!D15,IF(C4='CURRENT STATE'!B16,'CURRENT STATE'!D16)))))","v":6},null,"Organization-Wide Digital Competency",{"$f":"+IF(G4='DESIRED STATE'!B10,'DESIRED STATE'!C10,IF(G4='DESIRED STATE'!B11,'DESIRED STATE'!C11,IF(G4='DESIRED STATE'!B12,'DESIRED STATE'!C12,IF(G4='DESIRED STATE'!B13,'DESIRED STATE'!C13))))","v":"The organization seeks to equip employees with more advanced skills, such as automation, data analytics, and cloud computing, through regular training programs"},{"$f":"IF(G4='DESIRED STATE'!B10,'DESIRED STATE'!D10,IF(G4='DESIRED STATE'!B11,'DESIRED STATE'!D11,IF(G4='DESIRED STATE'!B12,'DESIRED STATE'!D12,IF(G4='DESIRED STATE'!B13,'DESIRED STATE'!D13))))","v":7.5},null,null,{"$f":"+E4*I4","v":45},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C10,IF(M4=\"MEDIUM\",GAP!C9,IF(M4=\"HIGH\",GAP!C8)))","v":"The organization has a significant shortage of digital skills; employees are unable to effectively use digital tools (e.g., lack of training, no digital expertise)."},{"$f":"+IF(M4=RECOMENDATIONS!B8,RECOMENDATIONS!C8,IF(M4=RECOMENDATIONS!B9,RECOMENDATIONS!C9,IF(M4=RECOMENDATIONS!B10,RECOMENDATIONS!C10)))","v":"✅ 1. Launch a Digital Skills Upskilling Program: Provide foundational and hands-on training to equip employees with essential digital skills for daily tasks.\n✅ 2. Establish a Mentorship and Peer-Learning System: Pair tech-savvy employees with those needing guidance to encourage knowledge sharing and confidence building.\n✅ 3. Introduce Mandatory Digital Literacy Courses: Implement structured digital literacy programs to ensure all employees meet a baseline level of proficiency."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"}]

{"sheet":"PC","index":6,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"},null,null,null,null,null,null,null,"ho"]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Processes",10,"Fully Automated inefficient",{"$f":"+IF(C4='CURRENT STATE'!B17,'CURRENT STATE'!C17,IF(C4='CURRENT STATE'!B18,'CURRENT STATE'!C18,IF(C4='CURRENT STATE'!B19,'CURRENT STATE'!C19,IF(C4='CURRENT STATE'!B20,'CURRENT STATE'!C20,IF(C4='CURRENT STATE'!B21,'CURRENT STATE'!C21)))))","v":"Most critical processes are automated, though there are still gaps in optimization or full integration between systems. Manual intervention is needed in specific areas."},{"$f":"IF(C4='CURRENT STATE'!B17,'CURRENT STATE'!D17,IF(C4='CURRENT STATE'!B18,'CURRENT STATE'!D18,IF(C4='CURRENT STATE'!B19,'CURRENT STATE'!D19,IF(C4='CURRENT STATE'!B20,'CURRENT STATE'!D20,IF(C4='CURRENT STATE'!B21,'CURRENT STATE'!D21)))))","v":8},null,"End-to-End AI-Driven Automation",{"$f":"+IF(G4='DESIRED STATE'!B14,'DESIRED STATE'!C14,IF(G4='DESIRED STATE'!B15,'DESIRED STATE'!C15,IF(G4='DESIRED STATE'!B16,'DESIRED STATE'!C16,IF(G4='DESIRED STATE'!B17,'DESIRED STATE'!C17))))","v":"The organization seeks to fully automate and optimize processes using advanced technologies (e.g., AI-driven decision-making, predictive maintenance, smart supply chain management), allowing for maximum efficiency and agility"},{"$f":"IF(G4='DESIRED STATE'!B14,'DESIRED STATE'!D14,IF(G4='DESIRED STATE'!B15,'DESIRED STATE'!D15,IF(G4='DESIRED STATE'!B16,'DESIRED STATE'!D16,IF(G4='DESIRED STATE'!B17,'DESIRED STATE'!D17))))","v":10},null,null,{"$f":"+E4*I4","v":80},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"LOW"},{"$f":"+IF(M4=\"LOW\",GAP!C13,IF(M4=\"MEDIUM\",GAP!C12,IF(M4=\"HIGH\",GAP!C11)))","v":"Most processes are automated and optimized, but there may be room for improvement in refining or extending automation."},{"$f":"+IF(M4=RECOMENDATIONS!B11,RECOMENDATIONS!C11,IF(M4=RECOMENDATIONS!B12,RECOMENDATIONS!C12,IF(M4=RECOMENDATIONS!B13,RECOMENDATIONS!C13)))","v":"✅ 1. Implement Advanced Process Analytics: Use data analytics to monitor and identify areas where automation can be further optimized.\n✅ 2. Introduce AI and Machine Learning for Process Optimization: Leverage AI to enhance decision-making and predict workflow inefficiencies.\n✅ 3. Continuously Refine and Update Automated Workflows: Regularly review processes to incorporate improvements and align with evolving business needs."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"FOLLOW UP"}]

{"sheet":"CS","index":7,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Cybersecurity",10,"No Cybersecurity Measures",{"$f":"+IF(C4='CURRENT STATE'!B22,'CURRENT STATE'!C22,IF(C4='CURRENT STATE'!B23,'CURRENT STATE'!C23,IF(C4='CURRENT STATE'!B24,'CURRENT STATE'!C24,IF(C4='CURRENT STATE'!B25,'CURRENT STATE'!C25,IF(C4='CURRENT STATE'!B26,'CURRENT STATE'!C26)))))","v":"The organization has no formal cybersecurity policies or tools in place, leaving data and systems vulnerable to attacks."},{"$f":"IF(C4='CURRENT STATE'!B22,'CURRENT STATE'!D22,IF(C4='CURRENT STATE'!B23,'CURRENT STATE'!D23,IF(C4='CURRENT STATE'!B24,'CURRENT STATE'!D24,IF(C4='CURRENT STATE'!B25,'CURRENT STATE'!D25,IF(C4='CURRENT STATE'!B26,'CURRENT STATE'!D26)))))","v":2},null,"Zero Trust Security and Continuous Monitoring",{"$f":"+IF(G4='DESIRED STATE'!B18,'DESIRED STATE'!C18,IF(G4='DESIRED STATE'!B19,'DESIRED STATE'!C19,IF(G4='DESIRED STATE'!B20,'DESIRED STATE'!C20,IF(G4='DESIRED STATE'!B21,'DESIRED STATE'!C21))))","v":"The desired state is to implement the highest level of security, with a \"zero trust\" approach, real-time threat detection, continuous monitoring, and regular updates to security protocols to protect against emerging threats."},{"$f":"IF(G4='DESIRED STATE'!B18,'DESIRED STATE'!D18,IF(G4='DESIRED STATE'!B19,'DESIRED STATE'!D19,IF(G4='DESIRED STATE'!B20,'DESIRED STATE'!D20,IF(G4='DESIRED STATE'!B21,'DESIRED STATE'!D21))))","v":10},null,null,{"$f":"+E4*I4","v":20},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C16,IF(M4=\"MEDIUM\",GAP!C15,IF(M4=\"HIGH\",GAP!C14)))","v":"Minimal security measures in place, leaving the organization vulnerable to attacks or breaches (e.g., outdated software, lack of encryption, weak security protocols)."},{"$f":"+IF(M4=RECOMENDATIONS!B14,RECOMENDATIONS!C14,IF(M4=RECOMENDATIONS!B15,RECOMENDATIONS!C15,IF(M4=RECOMENDATIONS!B16,RECOMENDATIONS!C16)))","v":"✅ 1. Implement Robust Cybersecurity Measures: Deploy firewalls, anti-malware solutions, and encryption protocols to protect sensitive data and systems.\n✅ 2. Introduce Multi-Factor Authentication (MFA): Strengthen access control by requiring additional authentication steps for all critical systems.\n✅ 3. Conduct Cybersecurity Awareness and Training Programs: Educate employees on security best practices to prevent phishing and other cyber threats."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"}]

{"sheet":"CE","index":8,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Customer Experience",10,"Basic Digital Presence",{"$f":"+IF(C4='CURRENT STATE'!B27,'CURRENT STATE'!C27,IF(C4='CURRENT STATE'!B28,'CURRENT STATE'!C28,IF(C4='CURRENT STATE'!B29,'CURRENT STATE'!C29,IF(C4='CURRENT STATE'!B30,'CURRENT STATE'!C30,IF(C4='CURRENT STATE'!B31,'CURRENT STATE'!C31)))))","v":"The organization has a simple website and email support, but no mobile or self-service options. Customer experience is inconsistent and not well-integrated."},{"$f":"IF(C4='CURRENT STATE'!B27,'CURRENT STATE'!D27,IF(C4='CURRENT STATE'!B28,'CURRENT STATE'!D28,IF(C4='CURRENT STATE'!B29,'CURRENT STATE'!D29,IF(C4='CURRENT STATE'!B30,'CURRENT STATE'!D30,IF(C4='CURRENT STATE'!B31,'CURRENT STATE'!D31)))))","v":4},null,"Seamless Omnichannel Experience",{"$f":"+IF(G4='DESIRED STATE'!B22,'DESIRED STATE'!C22,IF(G4='DESIRED STATE'!B23,'DESIRED STATE'!C23,IF(G4='DESIRED STATE'!B24,'DESIRED STATE'!C24,IF(G4='DESIRED STATE'!B25,'DESIRED STATE'!C25))))","v":"The desired state is to provide a fully integrated, omnichannel experience where customers can easily switch between platforms (e.g., website, mobile app, in-person) with a consistent experience"},{"$f":"IF(G4='DESIRED STATE'!B22,'DESIRED STATE'!D22,IF(G4='DESIRED STATE'!B23,'DESIRED STATE'!D23,IF(G4='DESIRED STATE'!B24,'DESIRED STATE'!D24,IF(G4='DESIRED STATE'!B25,'DESIRED STATE'!D25))))","v":7.5},null,null,{"$f":"+E4*I4","v":30},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C19,IF(M4=\"MEDIUM\",GAP!C18,IF(M4=\"HIGH\",GAP!C17)))","v":"Little to no digital interaction with customers; poor online presence or lack of digital service channels (e.g., no mobile app, outdated website, no online support)."},{"$f":"+IF(M4=RECOMENDATIONS!B17,RECOMENDATIONS!C17,IF(M4=RECOMENDATIONS!B18,RECOMENDATIONS!C18,IF(M4=RECOMENDATIONS!B19,RECOMENDATIONS!C19)))","v":"✅ 1. Develop a User-Friendly Website and Mobile App: Create a responsive website and mobile app to provide seamless digital interaction and improve customer engagement.\n✅ 2. Implement Online Customer Support Channels: Introduce live chat, chatbots, and self-service portals to enhance customer support and satisfaction.\n✅ 3. Establish a Digital Feedback System: Collect and analyze customer feedback to identify pain points and continuously improve the digital experience."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"}]

{"sheet":"DA","index":9,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Data and Analytics",10,"Basic Data Collection",{"$f":"+IF(C4='CURRENT STATE'!B32,'CURRENT STATE'!C32,IF(C4='CURRENT STATE'!B33,'CURRENT STATE'!C33,IF(C4='CURRENT STATE'!B34,'CURRENT STATE'!C34,IF(C4='CURRENT STATE'!B35,'CURRENT STATE'!C35,IF(C4='CURRENT STATE'!B36,'CURRENT STATE'!C36)))))","v":"The organization collects some data (e.g., customer information, transaction history) but uses it only for basic reporting and historical analysis. There is no predictive analytics or real-time insights."},{"$f":"IF(C4='CURRENT STATE'!B32,'CURRENT STATE'!D32,IF(C4='CURRENT STATE'!B33,'CURRENT STATE'!D33,IF(C4='CURRENT STATE'!B34,'CURRENT STATE'!D34,IF(C4='CURRENT STATE'!B35,'CURRENT STATE'!D35,IF(C4='CURRENT STATE'!B36,'CURRENT STATE'!D36)))))","v":4},null,"AI-Driven Predictive Analytics",{"$f":"+IF(G4='DESIRED STATE'!B26,'DESIRED STATE'!C26,IF(G4='DESIRED STATE'!B27,'DESIRED STATE'!C27,IF(G4='DESIRED STATE'!B28,'DESIRED STATE'!C28,IF(G4='DESIRED STATE'!B29,'DESIRED STATE'!C29))))","v":"The organization seeks to leverage AI and machine learning for predictive analytics, enabling highly informed decisions based on future trends, customer behavior, and operational efficiencies."},{"$f":"IF(G4='DESIRED STATE'!B26,'DESIRED STATE'!D26,IF(G4='DESIRED STATE'!B27,'DESIRED STATE'!D27,IF(G4='DESIRED STATE'!B28,'DESIRED STATE'!D28,IF(G4='DESIRED STATE'!B29,'DESIRED STATE'!D29))))","v":10},null,null,{"$f":"+E4*I4","v":40},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"HIGH"},{"$f":"+IF(M4=\"LOW\",GAP!C22,IF(M4=\"MEDIUM\",GAP!C21,IF(M4=\"HIGH\",GAP!C20)))","v":"Data is largely unused or difficult to access; no systems in place for advanced analytics or decision-making (e.g., no data collection, no insights)."},{"$f":"+IF(M4=RECOMENDATIONS!B20,RECOMENDATIONS!C20,IF(M4=RECOMENDATIONS!B21,RECOMENDATIONS!C21,IF(M4=RECOMENDATIONS!B22,RECOMENDATIONS!C22)))","v":"✅ 1. Implement a Centralized Data Management System: Establish a secure data warehouse or cloud-based platform to consolidate and manage all organizational data.\n✅ 2. Introduce Advanced Analytics and Business Intelligence Tools: Deploy tools like Power BI or Tableau to generate actionable insights and improve decision-making.\n✅ 3. Develop a Data Governance Framework: Define policies and processes to ensure data quality, security, and compliance."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"URGENT"}]

{"sheet":"INN","index":10,"n_rows":4,"n_cols":19,"rows_kept":4,"cut":false,"hidden":false,"merged":[[0,0,0,15],[2,0,2,1],[2,2,2,4],[2,6,2,8],[2,12,2,13]]}
["Digital Gap Analysis Matrix DGRV"]
[{"$error":"#VALUE!"}]
["Dimension",null,"Current State",null,null,null,"Desired State",null,null,null,null,"E*I","Gap",null,"Actions/Recommendations","Priority",null,"Customized Actions","Priority"]
["Innovation",10,"Proactive Innovation Culture",{"$f":"+IF(C4='CURRENT STATE'!B37,'CURRENT STATE'!C37,IF(C4='CURRENT STATE'!B38,'CURRENT STATE'!C38,IF(C4='CURRENT STATE'!B39,'CURRENT STATE'!C39,IF(C4='CURRENT STATE'!B40,'CURRENT STATE'!C40,IF(C4='CURRENT STATE'!B41,'CURRENT STATE'!C41)))))","v":"Innovation is embedded in the organization’s strategy, with dedicated teams, resources, and regular initiatives to foster creative solutions and new technologies."},{"$f":"IF(C4='CURRENT STATE'!B37,'CURRENT STATE'!D37,IF(C4='CURRENT STATE'!B38,'CURRENT STATE'!D38,IF(C4='CURRENT STATE'!B39,'CURRENT STATE'!D39,IF(C4='CURRENT STATE'!B40,'CURRENT STATE'!D40,IF(C4='CURRENT STATE'!B41,'CURRENT STATE'!D41)))))","v":8},null,"Industry-Leading, Disruptive Innovation",{"$f":"+IF(G4='DESIRED STATE'!B30,'DESIRED STATE'!C30,IF(G4='DESIRED STATE'!B31,'DESIRED STATE'!C31,IF(G4='DESIRED STATE'!B32,'DESIRED STATE'!C32,IF(G4='DESIRED STATE'!B33,'DESIRED STATE'!C33))))","v":"The organization seeks to become an industry leader in innovation, driving disruptive technologies, products, and services that set new trends and create a competitive advantage."},{"$f":"IF(G4='DESIRED STATE'!B30,'DESIRED STATE'!D30,IF(G4='DESIRED STATE'!B31,'DESIRED STATE'!D31,IF(G4='DESIRED STATE'!B32,'DESIRED STATE'!D32,IF(G4='DESIRED STATE'!B33,'DESIRED STATE'!D33))))","v":10},null,null,{"$f":"+E4*I4","v":80},{"$f":"IF(L4>75,\"LOW\",IF(L4<=50,\"HIGH\",\"MEDIUM\"))","v":"LOW"},{"$f":"+IF(M4=\"LOW\",GAP!C25,IF(M4=\"MEDIUM\",GAP!C24,IF(M4=\"HIGH\",GAP!C23)))","v":"A structured innovation program is in place, but there may be room for increased investment or alignment with the overall business strategy."},{"$f":"+IF(M4=RECOMENDATIONS!B23,RECOMENDATIONS!C23,IF(M4=RECOMENDATIONS!B24,RECOMENDATIONS!C24,IF(M4=RECOMENDATIONS!B25,RECOMENDATIONS!C25)))","v":"✅ 1. Align Innovation Strategy with Business Goals: Ensure that innovation initiatives are directly tied to the organization’s long-term strategic objectives.\n✅ 2. Increase Investment in Emerging Technologies: Explore and adopt advanced technologies (e.g., AI, IoT) to enhance innovation capabilities.\n✅ 3. Regularly Review and Refine the Innovation Process: Continuously assess innovation outcomes and adjust processes to maximize impact."},{"$f":"+IF(M4=\"LOW\",\"FOLLOW UP\",IF(M4=\"HIGH\",\"URGENT\",IF(M4=\"MEDIUM\",\"IMPORTANT\")))","v":"FOLLOW UP"}]

{"sheet":"REPORT","index":11,"n_rows":41,"n_cols":7,"rows_kept":41,"cut":false,"hidden":false,"merged":[[40,4,40,6],[5,2,5,6],[33,4,33,6],[34,4,34,6],[35,4,35,6],[36,4,36,6],[37,4,37,6],[38,4,38,6],[39,4,39,6],[31,2,31,6]]}
[null,null,null,null,null,{"$error":"#VALUE!"}]
[]
[]
[]
[]
[null,null,"GENERAL RESULT"]
[]
[null,null,{"$f":"+TECH!C3","v":"Current State"},null,{"$f":"+RESULTS!C3","v":"Basic/Low"},null,{"$f":"+RESULTS!C4","v":"The organization has taken initial steps toward digital transformation, but progress is limited."}]
[]
[null,null,{"$f":"+TECH!G3","v":"Desired State"},null,{"$f":"+RESULTS!F3","v":"Advanced"},null,{"$f":"+RESULTS!F4","v":"Building a robust digital foundation with high levels of automation, integration, and data-driven decision-making."}]
[]
[null,null,{"$f":"+TECH!M3","v":"Gap"},null,{"$f":"+RESULTS!I3","v":"High"},null,{"$f":"+RESULTS!I4","v":"Indicates a significant difference between the current and desired states; requires immediate attention and large-scale changes"}]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,null,"ACTION PLAN / RECOMMENDATIONS"]
[]
[null,null,{"$f":"+GAP!B46","v":"Technology"},{"$f":"+TECH!$S$4","v":"FOLLOW UP"},{"$f":"+TECH!$R$4","v":"Ready to continue!"}]
[null,null,{"$f":"+GAP!B47","v":"Digital Culture"},{"$f":"+DC!$S$4","v":0},{"$f":"+DC!$R$4","v":0}]
[null,null,{"$f":"+GAP!B48","v":"Skills"},{"$f":"+SK!$S$4","v":0},{"$f":"+SK!$R$4","v":0}]
[null,null,{"$f":"+GAP!B49","v":"Processes"},{"$f":"+PC!$S$4","v":0},{"$f":"+PC!$R$4","v":0}]
[null,null,{"$f":"+GAP!B50","v":"Cybersecurity"},{"$f":"+CS!$S$4","v":0},{"$f":"+CS!$R$4","v":0}]
[null,null,{"$f":"+GAP!B51","v":"Customer Experience"},{"$f":"+CE!$S$4","v":0},{"$f":"+CE!$R$4","v":0}]
[null,null,{"$f":"+GAP!B52","v":"Data and Analytics"},{"$f":"+DA!$S$4","v":0},{"$f":"+DA!$R$4","v":0}]
[null,null,{"$f":"+GAP!B53","v":"Innovation"},{"$f":"+INN!$S$4","v":0},{"$f":"+INN!$R$4","v":0}]

{"sheet":"CURRENT STATE","index":12,"n_rows":74,"n_cols":4,"rows_kept":74,"cut":false,"hidden":true,"merged":[[49,2,49,3]]}
["Category","Current State","SCOPE","score"]
["Technology","Legacy Systems","The organization relies entirely on outdated, on-premise systems, with no cloud integration or modern tools. Manual workarounds are common, and performance is slow.",2]
["Technology","Basic Digital Tools","Some digital tools (e.g., email, simple software) are in place, but key processes are still manual. Systems are siloed and not integrated.",4]
["Technology","Partial Automation","Key systems have been partially automated or digitized, but they are not fully integrated, and some legacy systems remain.",6]
["Technology","Cloud-Enabled","The organization uses cloud-based systems for several core functions, though integration across platforms is limited, and scalability is still a challenge.",8]
["Technology","Highly Scalable & Integrated","The organization operates with modern, fully integrated, and scalable technology (e.g., cloud-based systems, IoT, AI-driven tools, real-time data sharing across platforms).",10]
["Digital Culture","Digital Resistance","Employees largely resist digital tools, preferring traditional, manual methods. There’s a lack of awareness and a fear of change.",{"$f":"+D2","v":2}]
["Digital Culture","Basic minimal Adoption","A small percentage of the workforce uses digital tools, often limited to specific departments or tasks. Digital transformation is not a priority.",{"$f":"+D3","v":4}]
["Digital Culture","Willing but Inconsistent","Employees are open to digital tools, but adoption is inconsistent across departments. Early-stage efforts at digital innovation exist, but are sporadic.",6]
["Digital Culture","Adoption with Leadership Support","Digital tools are widely used, and leadership encourages innovation. Digital culture is growing, but there’s still some resistance in certain areas.",8]
["Digital Culture","Fully Embedded Digital Culture","Digital innovation is a core value, with high adoption across the organization. Employees embrace new tools, and leadership drives a culture of continuous improvement and digital literacy.",10]
["Skills","Insufficient Digital Skills","Employees lack the necessary digital skills. The organization is dependent on manual labor and outdated processes, with no training or upskilling programs.",2]
["Skills","Basic Digital Skills","Employees possess basic skills, such as using email or office productivity software, but lack the ability to work with more advanced digital tools (e.g., automation software).",4]
["Skills","Moderate Skills, Limited to Certain Areas","Some employees are proficient with specific digital tools (e.g., data analysis, CRM), but expertise is concentrated in a few departments. Training is ad-hoc.",6]
["Skills","Widespread Digital Proficiency","Most employees are skilled in key digital areas (e.g., project management software, automation tools, data analysis), with formal training programs in place.",8]
["Skills","Advanced Expertise","The workforce has strong digital skills across the board, including expertise in advanced areas like AI, machine learning, and cloud computing. Continuous training and development are standard.",10]
["Processes","Manual and inefficient processes.","All processes are manual, paper-based, and time-consuming. There is a heavy reliance on human intervention, resulting in frequent errors and delays.",2]
["Processes","Efficient but manual","Some basic tools (e.g., spreadsheets, simple task management software) are used, but most processes are still manual.",4]
["Processes","Partially Automated","Key processes (e.g., sales, inventory) are partially automated through digital tools like ERP or CRM systems, but the integration is limited and workflows are disjointed.",6]
["Processes","Fully Automated inefficient","Most critical processes are automated, though there are still gaps in optimization or full integration between systems. Manual intervention is needed in specific areas.",8]
["Processes","Fully Automated efficient / integrated","End-to-end automation of key processes, with seamless integration across platforms. Real-time data and AI-driven tools allow for maximum efficiency and scalability.",10]
["Cybersecurity","No Cybersecurity Measures","The organization has no formal cybersecurity policies or tools in place, leaving data and systems vulnerable to attacks.",2]
["Cybersecurity","Basic Security","There are basic security measures in place (e.g., firewalls, antivirus software), but there’s no proactive monitoring, encryption, or comprehensive security policies.",4]
["Cybersecurity","Standard Security Protocols","Common cybersecurity practices are followed (e.g., data encryption, firewalls, regular software updates), but the organization lacks advanced tools like threat detection or incident response.",6]
["Cybersecurity","Proactive Cybersecurity","The organization has advanced cybersecurity protocols, including proactive threat monitoring, regular audits, and encryption of sensitive data. Incident response plans are in place but may require further enhancement.",8]
["Cybersecurity","Comprehensive Security Framework","The organization has a fully mature security posture, including advanced encryption, real-time threat detection, multi-factor authentication, and comprehensive incident response and disaster recovery plans",10]
["Customer Experience","No Digital Customer Interaction","The organization has little to no online presence or digital tools for customer interaction (e.g., outdated website, no digital customer service channels).",2]
["Customer Experience","Basic Digital Presence","The organization has a simple website and email support, but no mobile or self-service options. Customer experience is inconsistent and not well-integrated.",4]
["Customer Experience","Limited Digital Channels","Customers can interact through a few digital channels (e.g., social media, basic website forms), but there’s no seamless integration across platforms, and digital touchpoints are limited.",6]
["Customer Experience","Multiple Digital Channels","The organization offers a range of digital channels (e.g., mobile apps, social media, chatbots), with some integration. Customer experience is generally positive but can be fragmented.",8]
["Customer Experience","Seamless Omnichannel Experience","The organization provides a fully integrated, omnichannel digital experience, where customers can seamlessly switch between platforms (mobile, desktop, social, etc.) and receive personalized, real-time support.",10]
["Data & Analytics","No Data Collection or Use","The organization does not collect or analyze data, or if data is collected, it is not used in decision-making",2]
["Data & Analytics","Basic Data Collection","The organization collects some data (e.g., customer information, transaction history) but uses it only for basic reporting and historical analysis. There is no predictive analytics or real-time insights.",4]
["Data & Analytics","Data for Operational Reporting","Data is collected and used for reporting purposes (e.g., sales reports, financial metrics), but insights are limited to operational decisions, not strategic planning.",6]
["Data & Analytics","Advanced Data Analytics","The organization collects a wide range of data and uses it for both operational and strategic decision-making. Basic predictive analytics are in place, but advanced tools (e.g., AI, machine learning) are limited",8]
["Data & Analytics","Data-Driven Organization","The organization uses advanced analytics, including AI and machine learning, for real-time decision-making and strategic insights. Data is a core asset, and there are systems in place for continuous data collection, analysis, and action.",10]
["Innovation","No Innovation","The organization does not engage in innovation, preferring to stick to traditional methods. There are no resources or structures to support innovative thinking.",2]
["Innovation","Occasional Innovation","Innovation happens on an ad-hoc basis, often as a reaction to competitive pressures. There are no formal processes or teams dedicated to fostering innovation.",4]
["Innovation","Innovation with Limited Scope","The organization undertakes innovation projects, but these are limited to certain areas or departments. Innovation is often reactive rather than proactive.",6]
["Innovation","Proactive Innovation Culture","Innovation is embedded in the organization’s strategy, with dedicated teams, resources, and regular initiatives to foster creative solutions and new technologies.",8]
["Innovation","Innovation Leader","The organization is a leader in innovation, constantly pushing the boundaries with disruptive technologies and processes. There are structured programs for continuous innovation, with significant investment and executive support.",10]
["Resources (infrastructure/ training/ staff)","Insufficient resources"]
["Resources (infrastructure/ training/ staff)","Sufficient resources"]
["Resources (infrastructure/ training/ staff)","Extended resources"]
["Cooperative Specific (education of members/ systematization/ involvement)","No cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Standard Cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Self development Cooperative Specific"]
[]
[]
["Summary of Current State Levels:",null,"RANGE"]
["No Adoption/Very Low","Indicates a complete lack of digital capabilities or use of digital tools.",0,20]
["Basic/Low","The organization has taken initial steps toward digital transformation, but progress is limited.",{"$f":"+D51","v":20},40]
["Moderate/Medium","There are some established digital capabilities, though significant gaps remain",{"$f":"+D52","v":40},60]
["Advanced/High","The organization is relatively mature in its digital practices, though some room for optimization remains.",60,80]
["Very Advanced/Full Adoption","The organization operates at a highly mature digital level, with seamless integration and optimal use of technologies.",80]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"GAP","PRIORITY"]
[null,"HIGH","HIGH"]
[null,"MEDIUM","MEDIUM"]
[null,"LOW","LOW"]

{"sheet":"DESIRED STATE","index":13,"n_rows":47,"n_cols":6,"rows_kept":47,"cut":false,"hidden":true,"merged":[[41,2,41,3]]}
["Category","DESIRED STATE","SCOPE","score"]
["Technology","Basic Technology Adoption","The organization aims to have functional digital tools that replace most manual processes (e.g., moving away from paper-based systems to digital spreadsheets).",2.5]
["Technology","Automated Core Systems","The organization seeks to automate key business systems (e.g., CRM, ERP) for improved efficiency, reducing manual tasks and integrating basic cloud solutions.",5]
["Technology","Cloud-Enabled and Scalable Infrastructure","The goal is to fully migrate systems to the cloud, enabling scalability, real-time access, and more flexible infrastructure.",7.5]
["Technology","Cutting-Edge Technology Adoption","The organization seeks to leverage the latest technologies (e.g., AI, machine learning, IoT) for real-time data processing, advanced automation, and enhanced decision-making capabilities",10]
["Digital Culture","Basic Digital Awareness","The organization aims to create awareness about the importance of digital tools, with a basic understanding of their benefits and functionalities.",{"$f":"+D2","v":2.5}]
["Digital Culture","Encouraging Digital Adoption","The goal is to reduce resistance to digital transformation by incentivizing employees to use new tools and start shifting to digital workflows.",{"$f":"+D3","v":5}]
["Digital Culture","Widespread Digital Literacy","The organization aims to foster a culture where employees are comfortable and proficient in using digital tools across all departments, with strong leadership support.",7.5]
["Digital Culture","Culture of Innovation and Digital Leadership","The goal is to embed digital transformation as part of the organizational DNA, where employees actively seek out and embrace new digital solutions, and digital innovation is driven from the top down.",10]
["Skills","Basic Digital Literacy Training","The organization aims to ensure all employees have basic proficiency in using essential digital tools (e.g., Microsoft Office, Google Suite).",2.5]
["Skills","Skilled Workforce in Key Technologies","The desired state is for employees to be proficient in specific digital tools relevant to their roles (e.g., data analysis tools for analysts, CRM tools for sales teams).",5]
["Skills","Organization-Wide Digital Competency","The organization seeks to equip employees with more advanced skills, such as automation, data analytics, and cloud computing, through regular training programs",7.5]
["Skills","Advanced Expertise in Emerging Technologies","The goal is to have highly skilled teams in cutting-edge technologies like AI, machine learning, cybersecurity, and blockchain, ensuring that the organization can remain competitive and innovative.",10]
["Processes","Basic Process Automation","The organization seeks to digitize the most time-consuming manual processes (e.g., data entry, invoicing) to improve operational efficiency.",2.5]
["Processes","Streamlined Workflow Automation","The desired state is to implement automation across key workflows (e.g., sales, inventory management, HR processes) to improve consistency and reduce errors",5]
["Processes","Integrated, Real-Time Processes","The goal is to fully integrate automated processes across departments, enabling real-time data sharing and decision-making across the organization.",7.5]
["Processes","End-to-End AI-Driven Automation","The organization seeks to fully automate and optimize processes using advanced technologies (e.g., AI-driven decision-making, predictive maintenance, smart supply chain management), allowing for maximum efficiency and agility",10]
["Cybersecurity","Basic Security Protocols","The organization aims to establish fundamental cybersecurity measures (e.g., antivirus, firewalls, password protection) to protect against basic threats.",2.5]
["Cybersecurity","Comprehensive Cybersecurity Framework","The goal is to implement comprehensive cybersecurity policies and tools (e.g., data encryption, regular security audits, user authentication) that protect sensitive data and prevent cyberattacks.",5]
["Cybersecurity","Proactive Threat Detection and Response","The organization seeks to have advanced cybersecurity measures in place, including proactive monitoring, incident response plans, and encryption for all sensitive data.",7.5]
["Cybersecurity","Zero Trust Security and Continuous Monitoring","The desired state is to implement the highest level of security, with a \"zero trust\" approach, real-time threat detection, continuous monitoring, and regular updates to security protocols to protect against emerging threats.",10]
["Customer Experience","Basic Online Presence","The organization seeks to develop a basic, user-friendly website and provide simple digital interaction (e.g., email, basic web forms) to improve customer engagement.",2.5]
["Customer Experience","Multichannel Digital Experience","The goal is to offer multiple digital touchpoints for customers (e.g., website, social media, mobile apps), improving accessibility and user experience.",5]
["Customer Experience","Seamless Omnichannel Experience","The desired state is to provide a fully integrated, omnichannel experience where customers can easily switch between platforms (e.g., website, mobile app, in-person) with a consistent experience",7.5]
["Customer Experience","Personalized, AI-Driven Customer Experience","The organization seeks to deliver highly personalized customer experiences using AI and data-driven insights, offering real-time recommendations, proactive support, and seamless interactions across all platforms.",10]
["Data & Analytics","Basic Data Collection and Reporting","The organization aims to implement systems for collecting key data (e.g., sales, customer data) and use it for basic operational reporting and decision-making.",2.5]
["Data & Analytics","Advanced Data Analytics for Insights","The goal is to establish analytics capabilities that allow for more in-depth analysis of data, driving strategic insights (e.g., predictive analytics, trend analysis).",5]
["Data & Analytics","Real-Time Data for Decision-Making","The desired state is to have real-time data analytics that inform business decisions, allowing the organization to act quickly on insights (e.g., dashboards, real-time reporting).",7.5]
["Data & Analytics","AI-Driven Predictive Analytics","The organization seeks to leverage AI and machine learning for predictive analytics, enabling highly informed decisions based on future trends, customer behavior, and operational efficiencies.",10]
["Innovation","Ad-Hoc Innovation Initiatives","The organization aims to foster occasional innovation projects that focus on solving specific business problems or exploring new technologies on a small scale",2.5,8,{"$f":"D30*$E$30","v":20}]
["Innovation","Structured Innovation Processes","The goal is to establish structured processes for innovation, including dedicated teams, budgets, and KPIs, to ensure a continuous stream of new ideas and projects.",5,null,{"$f":"D31*$E$30","v":40}]
["Innovation","Proactive, Cross-Departmental Innovation","The desired state is to have innovation embedded across all departments, with employees encouraged to contribute ideas and collaborate on cross-functional innovation initiatives",7.5,null,60]
["Innovation","Industry-Leading, Disruptive Innovation","The organization seeks to become an industry leader in innovation, driving disruptive technologies, products, and services that set new trends and create a competitive advantage.",10,null,80]
["Resources (infrastructure/ training/ staff)","Insufficient resources"]
["Resources (infrastructure/ training/ staff)","Sufficient resources"]
["Resources (infrastructure/ training/ staff)","Extended resources"]
["Cooperative Specific (education of members/ systematization/ involvement)","No cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Standard Cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Self development Cooperative Specific"]
[]
[]
["Summary of DESIRED State Levels:",null,"RANGE"]
["Basic","Achieving fundamental digital capabilities and moving away from manual or outdated processes.",0,20]
["Intermediate","Developing mid-level digital capabilities, with more integrated systems and improved customer and employee experiences.",{"$f":"+D43","v":20},40]
["Advanced","Building a robust digital foundation with high levels of automation, integration, and data-driven decision-making.",{"$f":"+D44","v":40},60]
["Cutting-Edge","Leveraging the latest technologies (e.g., AI, machine learning) for full automation, real-time decision-making, and leading innovation.",60,80]
[null,null,80]

{"sheet":"GAP","index":14,"n_rows":55,"n_cols":14,"rows_kept":55,"cut":false,"hidden":true,"merged":[[33,2,33,3],[0,3,0,4],[0,13,0,14]]}
["Category","GAP","SCOPE","SCORE",null,null,"C","D","SCORE","G",null,null,null,"PRIORIZED"]
["Technology","High","The technology infrastructure is outdated, non-scalable, and not integrated (e.g., systems are slow, manual, and disconnected, making digital workflows inefficient).",0,50,null,10,10,{"$f":"$G$2*H2","v":100},"LOW",null,null,null,"FOLLOW UP"]
["Technology","Medium","Some systems are updated and integrated, but key elements are still manual or underperforming (e.g., partial automation, basic digital tools).",50,75,null,null,7.5,{"$f":"$G$2*H3","v":75},"LOW",null,null,null,"FOLLOW UP"]
["Technology","Low","The technology is mostly up-to-date with modern platforms but may lack some cutting-edge tools or scalability features.",75,100,null,null,5,50,"MEDIUM",null,null,null,"IMPORTANT"]
["Digital Culture","High","Widespread resistance to adopting digital tools and innovation; employees rely heavily on traditional methods (e.g., paper-based processes, distrust of new technologies).",{"$f":"D2","v":0},{"$f":"E2","v":50},null,null,2.5,25,"HIGH",null,null,null,"URGENT"]
["Digital Culture","Medium","Some employees and departments embrace digital tools, but there is inconsistent adoption and limited initiative towards innovation.",{"$f":"D3","v":50},75]
["Digital Culture","Low","Most employees are comfortable with digital tools, but innovation is not a strong part of the corporate culture.",{"$f":"D4","v":75},100,null,8,10,{"$f":"$G$7*H7","v":80},"LOW",null,null,null,"FOLLOW UP"]
["Skills","High","The organization has a significant shortage of digital skills; employees are unable to effectively use digital tools (e.g., lack of training, no digital expertise).",{"$f":"D5","v":0},50,null,null,7.5,{"$f":"$G$7*H8","v":60},"MEDIUM",null,null,null,"IMPORTANT"]
["Skills","Medium","Some employees are trained, but the organization lacks advanced expertise in key digital areas (e.g., data analysis, automation, cloud technologies).",{"$f":"D6","v":50},75,null,null,5,40,"HIGH",null,null,null,"URGENT"]
["Skills","Low","The organization has a solid base of digital skills with occasional needs for upskilling or training in specific areas.",{"$f":"D7","v":75},100,null,null,2.5,20,"HIGH",null,null,null,"URGENT"]
["Processes","High","Most processes are manual, paper-based, or inefficient (e.g., delays due to human input, poor coordination between systems).",{"$f":"D8","v":0},50]
["Processes","Medium","Some processes are automated, but there are significant gaps in workflow efficiency or consistency (e.g., partial automation, non-standardized processes).",{"$f":"D9","v":50},75,null,6,10,{"$f":"$G$12*H12","v":60},"MEDIUM",null,null,null,"IMPORTANT"]
["Processes","Low","Most processes are automated and optimized, but there may be room for improvement in refining or extending automation.",{"$f":"D10","v":75},100,null,null,7.5,{"$f":"$G$12*H13","v":45},"HIGH",null,null,null,"URGENT"]
["Cybersecurity","High","Minimal security measures in place, leaving the organization vulnerable to attacks or breaches (e.g., outdated software, lack of encryption, weak security protocols).",{"$f":"D11","v":0},50,null,null,5,30,"HIGH",null,null,null,"URGENT"]
["Cybersecurity","Medium","Basic security protocols are implemented, but there are vulnerabilities or room for improvement in key areas (e.g., data encryption, network security).",{"$f":"D12","v":50},75,null,null,2.5,{"$f":"$G$12*H15","v":15},"HIGH",null,null,null,"URGENT"]
["Cybersecurity","Low","Advanced security measures are in place, with occasional updates or enhancements needed to stay current.",{"$f":"D13","v":75},100]
["Customer Experience","High","Little to no digital interaction with customers; poor online presence or lack of digital service channels (e.g., no mobile app, outdated website, no online support).",{"$f":"D14","v":0},50,null,4,10,{"$f":"$G$17*H17","v":40},"HIGH",null,null,null,"URGENT"]
["Customer Experience","Medium","Some digital channels are available, but customer experience is inconsistent or fragmented (e.g., limited functionality, poor user interface).",{"$f":"D15","v":50},75,null,null,7.5,{"$f":"$G$17*H18","v":30},"HIGH",null,null,null,"URGENT"]
["Customer Experience","Low","Strong digital presence with multiple customer interaction channels, though some improvements in experience or integration may be necessary.",{"$f":"D16","v":75},100,null,null,5,20,"HIGH",null,null,null,"URGENT"]
["Data & Analytics","High","Data is largely unused or difficult to access; no systems in place for advanced analytics or decision-making (e.g., no data collection, no insights).",{"$f":"D17","v":0},50,null,null,2.5,10,"HIGH",null,null,null,"URGENT"]
["Data & Analytics","Medium","Some data is being analyzed, but the organization lacks the tools or expertise to extract meaningful insights (e.g., basic reporting but no predictive analytics).",{"$f":"D18","v":50},75]
["Data & Analytics","Low","The organization uses data effectively for decision-making, though some additional investments in advanced analytics or big data could provide further value.",{"$f":"D19","v":75},100,null,2,10,{"$f":"$G$22*H22","v":20},"HIGH",null,null,null,"URGENT"]
["Innovation","High","Innovation is ad-hoc and not embedded into the business model; the organization lacks formal processes or teams focused on innovation (e.g., reactive rather than proactive innovation).",{"$f":"D20","v":0},50,null,null,7.5,{"$f":"$G$22*H23","v":15},"HIGH",null,null,null,"URGENT"]
["Innovation","Medium","Innovation happens sporadically, but there is no structured approach or strategy to drive continuous improvement (e.g., pilot projects without long-term commitment).",{"$f":"D21","v":50},75,null,null,5,10,"HIGH",null,null,null,"URGENT"]
["Innovation","Low","A structured innovation program is in place, but there may be room for increased investment or alignment with the overall business strategy.",{"$f":"D22","v":75},100,null,null,2.5,5,"HIGH",null,null,null,"URGENT"]
["Resources (infrastructure/ training/ staff)","Insufficient resources"]
["Resources (infrastructure/ training/ staff)","Sufficient resources"]
["Resources (infrastructure/ training/ staff)","Extended resources"]
["Cooperative Specific (education of members/ systematization/ involvement)","No cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Standard Cooperative Specific"]
["Cooperative Specific (education of members/ systematization/ involvement)","Self development Cooperative Specific"]
[]
[]
["Summary of GAP Levels:",null,"RANGE"]
["High","Indicates a significant difference between the current and desired states; requires immediate attention and large-scale changes",0,500,"HIGH","URGENT"]
["Medium","Represents a moderate difference where progress has been made, but there are still important areas to improve.",{"$f":"+D35","v":500},750,"MEDIUM","IMPORTANT"]
["Low","Shows minor differences; the current state is close to the desired state but may need minor adjustments or optimization.",{"$f":"+D36","v":750},null,"LOW","FOLLOW UP"]
[]
[]
[]
[]
[]
[]
[]
[null,{"$error":"#VALUE!"},"Current State","Desired State","G A P"]
[null,"Technology",{"$f":"+TECH!$E$4","v":2},{"$f":"+TECH!$I$4","v":10},{"$f":"+TECH!$L$4","v":20}]
[null,"Digital Culture",{"$f":"+DC!$E$4","v":4},{"$f":"+DC!$I$4","v":5},{"$f":"+DC!$L$4","v":20}]
[null,"Skills",{"$f":"+SK!$E$4","v":6},{"$f":"+SK!$I$4","v":7.5},{"$f":"+SK!$L$4","v":45}]
[null,"Processes",{"$f":"+PC!$E$4","v":8},{"$f":"+PC!$I$4","v":10},{"$f":"+PC!$L$4","v":80}]
[null,"Cybersecurity",{"$f":"+CS!$E$4","v":2},{"$f":"+CS!$I$4","v":10},{"$f":"+CS!$L$4","v":20}]
[null,"Customer Experience",{"$f":"+CE!$E$4","v":4},{"$f":"+CE!$I$4","v":7.5},{"$f":"+CE!$L$4","v":30}]
[null,"Data and Analytics",{"$f":"+DA!$E$4","v":4},{"$f":"+DA!$I$4","v":10},{"$f":"+DA!$L$4","v":40}]
[null,"Innovation",{"$f":"+INN!$E$4","v":8},{"$f":"+INN!$I$4","v":10},{"$f":"+INN!$L$4","v":80}]
[null,"Average",{"$f":"+AVERAGE(C46:C53)","v":4.75},{"$f":"+AVERAGE(D46:D53)","v":8.75},{"$f":"+AVERAGE(E46:E53)","v":41.875}]
[null,"suma",{"$f":"+SUM(C46:C53)","v":38},{"$f":"+SUM(D46:D53)","v":70},{"$f":"+SUM(E46:E53)","v":335}]

{"sheet":"RESULTS","index":15,"n_rows":4,"n_cols":9,"rows_kept":4,"cut":false,"hidden":true,"merged":[[1,1,3,1],[1,4,3,4],[1,7,3,7]]}
[]
[null,"Current State Level:",{"$f":"+SUM(GAP!C55)","v":38},null,"Desired State Level",{"$f":"+GAP!D55","v":70},null,"Gap Level:",{"$f":"+GAP!E55","v":335}]
[null,null,{"$f":"+IF(C2>=80,'CURRENT STATE'!A55,IF(C2<=20,'CURRENT STATE'!A51,IF(C2<=40,'CURRENT STATE'!A52,IF(C2<=60,'CURRENT STATE'!A53,IF(C2<80,'CURRENT STATE'!A54)))))","v":"Basic/Low"},null,null,{"$f":"+IF(F2>=80,'DESIRED STATE'!A46,IF(F2<=20,'DESIRED STATE'!A43,IF(F2>40,'DESIRED STATE'!A45,IF(F2<60,'DESIRED STATE'!A46))))","v":"Advanced"},null,null,{"$f":"+IF(I2>=750,GAP!A37,IF(I2<=500,GAP!A35,GAP!A36))","v":"High"}]
[null,null,{"$f":"+IF(C3='CURRENT STATE'!A55,'CURRENT STATE'!B55,IF(C3='CURRENT STATE'!A51,'CURRENT STATE'!B51,IF(C3='CURRENT STATE'!A52,'CURRENT STATE'!B52,IF(C3='CURRENT STATE'!A53,'CURRENT STATE'!B53,IF(C3='CURRENT STATE'!A54,'CURRENT STATE'!B54)))))","v":"The organization has taken initial steps toward digital transformation, but progress is limited."},null,null,{"$f":"+IF(F3='DESIRED STATE'!A43,'DESIRED STATE'!B43,IF(F3='DESIRED STATE'!A44,'DESIRED STATE'!B44,IF(F3='DESIRED STATE'!A45,'DESIRED STATE'!B45,IF(F3='DESIRED STATE'!A46,'DESIRED STATE'!B46))))","v":"Building a robust digital foundation with high levels of automation, integration, and data-driven decision-making."},null,null,{"$f":"+IF(I3=GAP!A35,GAP!B35,IF(I3=GAP!A36,GAP!B36,IF(I3=GAP!A37,GAP!B37)))","v":"Indicates a significant difference between the current and desired states; requires immediate attention and large-scale changes"}]

{"sheet":"RECOMENDATIONS","index":16,"n_rows":25,"n_cols":3,"rows_kept":25,"cut":false,"hidden":true,"merged":[[1,0,3,0],[22,0,24,0],[19,0,21,0],[16,0,18,0],[13,0,15,0],[10,0,12,0],[7,0,9,0],[4,0,6,0]]}
["Category","GAP","RECOMENDATIONS"]
["Technology","High","✅ 1. Migrate to Cloud Infrastructure: Move systems to a secure, scalable cloud platform to improve speed, reliability, and integration.\n✅ 2. Integrate Systems Using Middleware/ESB: Connect disconnected systems to enable seamless data flow and automate processes.\n✅ 3. Automate Manual Processes: Implement automation tools to reduce errors, enhance efficiency, and optimize workflows."]
[null,"Medium","✅ 1. Upgrade Core Systems and Automation: Enhance partially automated systems by introducing advanced automation to improve efficiency and reduce manual processes.\n✅ 2. Enhance System Integration: Strengthen system connectivity by implementing APIs or middleware to ensure smooth data flow across platforms.\n✅ 3. Optimize Digital Tools: Upgrade existing digital tools with more robust, feature-rich solutions to boost performance and user experience."]
[null,"Low","✅ 1. Adopt Advanced Analytics and AI Tools: Introduce AI-driven insights and predictive analytics to optimize decision-making and enhance business intelligence.\n✅ 2. Improve System Scalability: Ensure that current systems can handle future growth by upgrading infrastructure with cloud-native or microservices architecture.\n✅ 3. Enhance Cybersecurity Measures: Strengthen security protocols to safeguard data and maintain compliance with evolving regulations."]
["Digital Culture","High","✅ 1. Implement Digital Literacy Training Programs: Educate employees on the benefits and usage of digital tools to build confidence and reduce resistance.\n✅ 2. Foster a Culture of Innovation: Encourage experimentation, reward digital adoption, and promote a mindset that embraces technological change.\n✅ 3. Introduce Change Management Strategies: Guide the organization through digital transformation with clear communication, leadership support, and gradual adoption."]
[null,"Medium","✅ 1. Standardize Digital Adoption Across Departments: Ensure consistent use of digital tools by setting clear policies, providing training, and monitoring adoption.\n✅ 2. Promote Innovation and Collaboration: Encourage cross-departmental innovation by introducing digital collaboration platforms and rewarding creative ideas.\n✅ 3. Establish Digital Champions: Identify and empower tech-savvy employees to guide and support their peers in adopting digital practices."]
[null,"Low","✅ 1. Foster a Culture of Continuous Innovation: Encourage employees to explore and propose innovative digital solutions through idea-sharing platforms and reward systems.\n✅ 2. Establish a Digital Innovation Lab: Create a space for testing and piloting new technologies, allowing employees to experiment and refine ideas.\n✅ 3. Integrate Innovation into KPIs: Align innovation initiatives with performance goals to ensure continuous focus on digital improvement."]
["Skills","High","✅ 1. Launch a Digital Skills Upskilling Program: Provide foundational and hands-on training to equip employees with essential digital skills for daily tasks.\n✅ 2. Establish a Mentorship and Peer-Learning System: Pair tech-savvy employees with those needing guidance to encourage knowledge sharing and confidence building.\n✅ 3. Introduce Mandatory Digital Literacy Courses: Implement structured digital literacy programs to ensure all employees meet a baseline level of proficiency."]
[null,"Medium","✅ 1. Provide Advanced Digital Training Programs: Offer specialized training in key areas like data analysis, automation, and cloud technologies to build expertise.\n✅ 2. Certify Employees in Critical Digital Skills: Encourage employees to obtain recognized certifications to validate and enhance their technical knowledge.\n✅ 3. Establish a Continuous Learning Culture: Promote ongoing skill development by providing access to online learning platforms and regular workshops."]
[null,"Low","✅ 1. Implement Comprehensive Digital Skills Training: Provide hands-on training sessions and workshops to equip employees with essential digital skills and tool proficiency.\n✅ 2. Develop a Mentorship Program: Pair less tech-savvy employees with digitally skilled colleagues to promote knowledge transfer and confidence.\n✅ 3. Partner with External Digital Training Providers: Collaborate with specialized training institutions to offer advanced digital literacy programs."]
["Processes","High","✅ 1. Automate Manual Processes with Digital Tools: Implement workflow automation and digitize paper-based processes to reduce delays and improve efficiency.\n✅ 2. Integrate Systems to Enhance Coordination: Connect existing systems using APIs or middleware to ensure seamless data exchange and reduce errors.\n✅ 3. Standardize and Optimize Processes: Review, redesign, and document processes to align with best practices and eliminate inefficiencies."]
[null,"Medium","✅ 1. Expand Process Automation: Identify and automate remaining manual tasks to ensure end-to-end workflow efficiency and consistency.\n✅ 2. Standardize and Document Processes: Establish clear process guidelines and documentation to eliminate inconsistencies and improve compliance.\n✅ 3. Optimize Existing Workflows: Continuously evaluate and refine automated processes to enhance performance and adapt to organizational needs."]
[null,"Low","✅ 1. Implement Advanced Process Analytics: Use data analytics to monitor and identify areas where automation can be further optimized.\n✅ 2. Introduce AI and Machine Learning for Process Optimization: Leverage AI to enhance decision-making and predict workflow inefficiencies.\n✅ 3. Continuously Refine and Update Automated Workflows: Regularly review processes to incorporate improvements and align with evolving business needs."]
["Cybersecurity","High","✅ 1. Implement Robust Cybersecurity Measures: Deploy firewalls, anti-malware solutions, and encryption protocols to protect sensitive data and systems.\n✅ 2. Introduce Multi-Factor Authentication (MFA): Strengthen access control by requiring additional authentication steps for all critical systems.\n✅ 3. Conduct Cybersecurity Awareness and Training Programs: Educate employees on security best practices to prevent phishing and other cyber threats."]
[null,"Medium","✅ 1. Strengthen Data Encryption and Network Security: Implement advanced encryption protocols and enhance firewall configurations to protect sensitive information.\n✅ 2. Conduct Regular Security Audits and Vulnerability Assessments: Identify and address potential security gaps to ensure continuous protection.\n✅ 3. Implement Endpoint Detection and Response (EDR) Systems: Monitor and respond to potential threats in real time to mitigate cybersecurity risks."]
[null,"Low","✅ 1. Implement Continuous Security Monitoring and Threat Intelligence: Use real-time monitoring and threat intelligence to detect and respond to potential threats proactively.\n✅ 2. Regularly Update Security Protocols and Patch Management: Ensure all systems and applications are consistently updated to protect against emerging vulnerabilities.\n✅ 3. Conduct Periodic Security Training and Simulated Cyber Drills: Keep employees informed about evolving threats and test response readiness through simulations."]
["Customer Experience","High","✅ 1. Develop a User-Friendly Website and Mobile App: Create a responsive website and mobile app to provide seamless digital interaction and improve customer engagement.\n✅ 2. Implement Online Customer Support Channels: Introduce live chat, chatbots, and self-service portals to enhance customer support and satisfaction.\n✅ 3. Establish a Digital Feedback System: Collect and analyze customer feedback to identify pain points and continuously improve the digital experience."]
[null,"Medium","✅ 1. Optimize and Standardize Digital Channels: Improve the functionality and user interface of existing digital platforms to ensure a seamless and consistent customer experience.\n✅ 2. Implement Omni-Channel Integration: Connect all digital channels (website, mobile app, social media) to provide a unified and smooth customer journey.\n✅ 3. Collect and Act on Customer Feedback: Use real-time feedback and analytics to identify pain points and enhance user satisfaction."]
[null,"Low","✅ 1. Enhance Personalization Through AI and Data Analytics: Use AI and customer data to deliver personalized experiences across all digital channels.\n✅ 2. Improve Seamless Integration Across Platforms: Ensure all customer interaction channels (website, mobile app, and social media) are fully synchronized for a smooth and consistent experience.\n✅ 3. Conduct Regular Reviews and Enhancements: Continuously assess and refine user interfaces to improve navigation, accessibility, and customer satisfaction."]
["Data & Analytics","High","✅ 1. Implement a Centralized Data Management System: Establish a secure data warehouse or cloud-based platform to consolidate and manage all organizational data.\n✅ 2. Introduce Advanced Analytics and Business Intelligence Tools: Deploy tools like Power BI or Tableau to generate actionable insights and improve decision-making.\n✅ 3. Develop a Data Governance Framework: Define policies and processes to ensure data quality, security, and compliance."]
[null,"Medium","✅ 1. Implement Advanced Analytics and Business Intelligence Tools: Upgrade from basic reporting to predictive and prescriptive analytics using platforms like Power BI or Tableau.\n✅ 2. Provide Data Analytics Training for Staff: Equip employees with the necessary skills to interpret and leverage data insights effectively.\n✅ 3. Develop a Data-Driven Decision-Making Culture: Encourage the use of data insights in strategic and operational decisions to maximize business impact."]
[null,"Low","✅ 1. Invest in Advanced Analytics and Big Data Tools: Upgrade to predictive analytics and AI-powered platforms to uncover deeper insights and trends.\n✅ 2. Enhance Data Integration Across Departments: Ensure seamless data flow by integrating multiple data sources for more comprehensive analysis.\n✅ 3. Implement Real-Time Data Monitoring and Reporting: Use real-time dashboards to track key metrics and make faster, informed decisions."]
["Innovation","High","✅ 1. Establish a Formal Innovation Framework: Create structured processes, teams, and KPIs to embed innovation into the organization’s business model.\n✅ 2. Launch an Innovation Lab or Hub: Set up a dedicated space where employees can test, develop, and refine new ideas and technologies.\n✅ 3. Foster a Culture of Continuous Innovation: Encourage employees to propose innovative solutions and reward successful ideas to sustain long-term innovation."]
[null,"Medium","✅ 1. Develop an Innovation Strategy and Roadmap: Create a structured plan with clear goals, timelines, and KPIs to guide continuous innovation.\n✅ 2. Establish a Cross-Department Innovation Committee: Form a team to evaluate, prioritize, and oversee innovation initiatives.\n✅ 3. Implement a Process for Scaling Successful Pilots: Design a framework to transition pilot projects into long-term, scalable solutions."]
[null,"Low","✅ 1. Align Innovation Strategy with Business Goals: Ensure that innovation initiatives are directly tied to the organization’s long-term strategic objectives.\n✅ 2. Increase Investment in Emerging Technologies: Explore and adopt advanced technologies (e.g., AI, IoT) to enhance innovation capabilities.\n✅ 3. Regularly Review and Refine the Innovation Process: Continuously assess innovation outcomes and adjust processes to maximize impact."]